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Office 365 Frequently Asked Questions

1. What is Office 365?

This whole initiative involves several concepts. The State of West Virginia has changed the way we purchase the Windows Operating System and the Microsoft Office suite. WITHOUT SPENDING ANY EXTRA MONEY, and only through upgrading our contacts, we have greatly enhanced what we can purchase with the same budget. Simply put, we have changed from a "per machine" purchasing arrangement to a state-wide arrangement. This means that all existing machines connected to our state-wide network can be upgraded at no charge.


2. What does this mean for me?

It means that with the school technology teams’ help, every school computer can be upgraded as high as it can go, at no cost to the school or county. Potentially, every computer in the lab and every computer in the classrooms could be upgraded to Windows 7 or Windows 8. This also means that these same computers can be upgraded to the latest version of Microsoft Office at no cost.

Everyone with an account will also have an extra 5 installs at home! A K-12 student could use their account information and upgrade their home computers to match what is being used at school. A family with two K-12 children would get 10 installs at home.

IPads, iPhones, Android devices, tablets, and most modern mobile devices are also covered. A teacher with an iPad can have access to the same software that the students have on the school computers.

Microsoft Office Web Apps are the on-line version of Word, Excel, PowerPoint, etc. You now have the option of working in both offline and online modes and can switch back and forth with ease.


3. How does Office 365 change my daily activities?

-From the point of a student, your work will more closely mirror the modern world. Creating multi media web sites instead of paper and pencil reports. The ability to use mobile devices like smart phones and tablets becomes easier.

-From the point of the parent, you will be able to upgrade your personal devices for free and you'll have greater access to the school and the teacher.

-For everyone, no more "over quota" messages from the email system, greater access to your files, pictures, music, everything, both on and offline.


4. Why can’t I install Office 2013 on a Windows XP computer?

You need a computer running Windows 7 or Windows 8 to install Microsoft Office 2013. Installing Office 2013 with Windows XP or Windows Vista doesn’t work


5. I have a Windows 7 or 8 computer but Office 2013 will not install or work correctly, what do I do?

Uninstall any other versions of Office that are installed on your computer and then try to install Office 2013.

Your computer may be infected with a virus or malware (malicious software).  Malicious Software can infect your computer anytime you browse the Internet, shop online, view multimedia (pictures / video), or open emails.  Your computer could be infected and you may not even know it.  Use your antivirus program to scan and remove any malicious software from your computer.


6. I’m trying to setup my Office 365 email account on my mobile device and I need to know the mail server settings, where can I find them?

A screen shot of the mail server settings can be found here: