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OCS Technology Help


Please read carefully before submitting your help request.  Failure to submit the request correctly could cause delays in response times.

Online Help Request Information:

Name Fields: Use the Student's Name Only, NOT parent or guardian names.

Email Address: Use the Student's OCS Google Email Address, it should resemble this example: flast1@wphs.ohio.k12.wv.us  DO NOT use personal emails.

School / Location: Be careful to pick the appropriate school

After selecting an issue, please be sure to provide as much information as you can.  The more information the faster our technicians will be able to assist you.  Simply stating the device does not work is not helpful.  Do NOT place phone numbers in the issue description field, OCS Technology staff are supporting the staff, on site learners, remote learners, and administrators they may not have time to make phone calls.

Online Technology Help Request Form

 

Help Request from a Chromebook

Students will need to locate the Ohio County Schools Logo in the upper right of their Chromebook browser

Click the logo and then select Staff Helpdesk under the Help and Information section

Log in to the IncidentIQ website with your school Google Account

Upon logging in, click the New Ticket button and fill out the information

After selecting an issue, please be sure to provide as much information as you can.  The more information the faster our technicians will be able to assist you.  Simply stating the device does not work is not helpful.

 

OCS Troubleshooting Site

Explore this site to find basic troubleshooting advice, information about software, etc.

https://sites.google.com/wphs.ohio.k12.wv.us/troubleshoot/home

 

Wireless Access Information

With your Ohio County Schools provided device you will be able to access the WiFi at the locations listed below.  Ohio County Schools’ devices will connect automatically to the WiFi at any of the locations below when you are within range of the WiFi.  Your student does not have to be enrolled at the particular school to access the WiFi there. For example, if your child is a student at Wheeling Park High they will be able to take their Chromebook to Ritchie Elementary and connect to the WiFi.  Personal devices will not be able to access Ohio County Schools’ WiFi.

Bethlehem-Parking lot in front of school

Elm Grove-Side parking lot and bus lane / front of school

Madison-Front Entrance / steps and North York St. steps

Middle Creek-Bus lane / parking lot and side gravel parking lot

Ritchie-Fire lane / Front entrance and parking lot behind the kitchen

Steenrod-Near outdoor classroom and front of school

Warwood-Middle School Entrance  and Lock Ave. parking lot (Elementary side)

West Liberty-Gym Entrance and parking lot behind school

Woodsdale-Bus circle in front of school and alley parking lot / playground

Bridge Street-Parking lot near Gym entrance and new entrance parking area behind school

Wheeling Middle-Fire lane and Front Entrance

WPHS-Rear of building near green house / back parking lot, numerous locations on the plaza and in fire lane near PAC

Community Locations

Laughlin Memorial Chapel-Front of building

Mozart Volunteer Fire Department-Side Parking Lot

Oglebay Park-Par 3 Course-side of building near ski lift

Valley Grove Volunteer Fire Department-Parking Lot

North Wheeling Community Center--Side of building

North Park Headstart-Parking Lot

 

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